Shipping policy

Last updated: August 1, 2026

SHIPPING POLICY

Thank you for shopping with Slash Club. Please read our shipping policy carefully before placing your order.

ORDER PROCESSING

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation on your registered mobile number and email immediately after placing your order. Once your order is dispatched you will receive your tracking details via SMS and WhatsApp on your registered mobile number.

During sale periods or high volume periods processing time may extend to 2-3 business days.

DELIVERY TIME

Standard delivery takes 5-8 business days from the date of dispatch depending on your location within India.

  • Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) — 5-6 business days
  • Tier 2 and Tier 3 cities — 6-8 business days
  • Remote locations — up to 8 business days

Delivery timelines are estimates only and are not guaranteed. Slash Club is not responsible for delays caused by shipping carriers, weather conditions, public holidays, or any other circumstances beyond our control.

SHIPPING CHARGES

Prepaid Orders (UPI / Card / Net Banking / Wallets):

  • Free shipping on all prepaid orders — no minimum order value required

COD (Cash on Delivery) Orders:

  • Free shipping on COD orders above ₹599
  • ₹49 shipping charge on COD orders below ₹599
  • Additional COD handling fee of ₹50 on all COD orders

We strongly recommend prepaid orders for completely free shipping and faster delivery.

PREPAID vs COD

Prepaid orders are given priority in our fulfillment queue and are typically dispatched faster than COD orders. We encourage prepaid payments via UPI, debit card, credit card, or net banking for the best experience.

COD orders are subject to availability and may not be available for all pin codes. Please ensure you are available to accept delivery and have the exact COD amount ready.

ORDER TRACKING

Once your order is dispatched you will receive a tracking number via SMS and WhatsApp on your registered mobile number. You can use this tracking number on our courier partner's website to track your order in real time.

If you have not received tracking details within 3 business days of placing your order please contact us at rahul.slashclub@gmail.com or WhatsApp us at +91 79058 64730.

UNDELIVERED AND RTO ORDERS

If our courier partner is unable to deliver your order and it is marked as Undelivered or Return to Origin (RTO) the product will be returned to our fulfillment partner's facility.

Common reasons for undelivered orders:

  • Pin code not serviceable
  • Customer not reachable on provided phone number
  • Incomplete or incorrect delivery address
  • Customer refused delivery
  • COD amount not ready at the time of delivery
  • Door or premises closed during delivery attempt
  • Poor weather conditions

Our courier partner will attempt delivery up to 3 times. Please ensure your phone number and delivery address are correct when placing your order. If your order is returned due to an incorrect address or failed delivery attempts reshipping charges will apply.

DAMAGED OR LOST PACKAGES

If your order arrives damaged please do not accept the delivery and contact us immediately at rahul.slashclub@gmail.com or WhatsApp +91 79058 64730 with photos of the damaged packaging and an unboxing video if possible.

Please note that if an unboxing video is not available and we are unable to verify the damage Slash Club and our fulfillment partner are not liable for refunds or replacements.

For items lost in transit Slash Club will raise a complaint with the courier partner and process a refund or replacement once the shipping status confirms the item is lost.

If an item is not attempted for delivery within 15 days we will reproduce and reship the product or process a full refund.

IMPORTANT NOTES

  • We currently ship within India only. International shipping is not available.
  • A custom return address is not possible as courier companies do not offer this option.
  • If a pin code becomes unserviceable after placing the order Slash Club is not responsible for RTO and no refunds are processed for this reason.
  • Please advise careful unboxing — if items are damaged by scissors or sharp objects during unboxing replacements or refunds will not be processed without an unboxing video.

CONTACT US

For any shipping related queries please contact us:

Email: rahul.slashclub@gmail.com
WhatsApp: +91 79058 64730
Address: Shri Niketan, N0035, Daskhin Danria, Jhargram, West Bengal 721143, India
Support Hours: Monday to Saturday, 10 AM to 6 PM IST