Refund policy

Last updated: August 1, 2026

At Slash Club all products are custom printed or embroidered on order. Every piece is made specifically for you after your order is placed. Please read this policy carefully before ordering.

✅ WHAT WE COVER

Damaged or Defective Product
If your order arrives damaged, misprinted, or defective — raise a replacement request within 7 days of delivery on WhatsApp at +91 7975864730. An unboxing video and photos of the damaged product with original packaging are mandatory to process your claim. No exceptions.

Wrong Product Delivered
If we sent you the wrong product, contact us within 7 days with your unboxing video. Full replacement arranged at zero cost to you.

Lost in Transit
If your order is confirmed lost by the courier, full refund issued. No questions asked. If your order has not been attempted for delivery within 15 days of dispatch, contact us immediately.

Once approved — replacement shipped within 2–3 business days or refund credited within 5–7 business days to your original payment method.

❌ WHAT WE DO NOT COVER

Size Issues
As every product is custom printed on order, we do not offer size exchanges or returns for size issues. Please check the size guide carefully before placing your order.

Change of Mind
All products are custom made on order. Returns for change of mind are not accepted under any circumstances.

Order Cancellation
Once order is placed and payment confirmed, cancellation is not possible as production begins immediately.

The following items cannot be returned or refunded under any circumstances:

  • Products that have been used, washed, or damaged by the customer
  • Products without original tags or packaging
  • Sale items or products purchased during promotional offers
  • Items damaged due to improper unboxing with scissors or sharp objects
  • Customized or personalized products returned for change of mind

Note: A measurement tolerance of ±0.5 inches is standard for apparel and is not eligible for returns or refunds.

⚠️ UNBOXING VIDEO — MANDATORY

An unboxing video is mandatory for ALL damage, defect, or wrong product claims. If you do not have an unboxing video and we are unable to verify the cause — Slash Club and our fulfillment partner are not liable for refunds or replacements.

No unboxing video = No replacement. No exceptions under any circumstances.

Please follow these steps when unboxing:

  • Record before cutting or opening the package
  • Show the courier label and outer packaging clearly
  • Show the product being removed from packaging
  • Do not use scissors or sharp objects to open
  • Keep the video until your return window closes

📦 HOW TO RAISE A CLAIM

Contact us within 7 days of delivery via WhatsApp at +91 7975864730 or email at rahul.slashclub@gmail.com with the following:

  • Your order number
  • Reason for claim
  • Clear photos of the product showing the defect
  • Unboxing video showing damaged product and original packaging
  • Photos of the outer packaging and courier cover

Important: Items sent back without first contacting us and receiving written approval will not be accepted.

💰 REFUNDS

Once your claim is reviewed and approved refunds are processed as follows:

  • Prepaid orders — refunded to your original payment method (UPI, card, net banking) within 5–7 business days
  • COD orders — refunded via bank transfer or UPI within 5–7 business days after you share your bank details with us

It may take additional time for your bank or payment provider to reflect the refund. If more than 10 business days have passed since approval contact us at rahul.slashclub@gmail.com.

Note: Shipping fees are non-refundable unless the return is due to our error.

🔄 COD & UNDELIVERED ORDERS

COD Orders
For COD orders refunds are processed via bank transfer or UPI to your provided account details within 5–7 business days.

Undelivered & RTO Orders
If our courier partner is unable to deliver your order after 3 delivery attempts the package will be returned to our fulfillment facility.

  • Reshipping charges apply and must be paid before we can reship
  • Please ensure your delivery address and phone number are correct at checkout
  • If a pincode becomes unserviceable after placing the order Slash Club is not responsible

📋 IMPORTANT NOTES

  • We ship within India only
  • Claims must be raised within 7 days of delivery — no exceptions
  • Returns are subject to quality inspection before approval
  • Slash Club reserves the right to reject claims that do not meet the above conditions
  • Slash Club is not responsible for returns lost in transit
  • Colors may vary slightly due to screen display settings — not considered a defect
  • Support hours: Monday to Saturday, 9 AM to 6 PM IST

📞 CONTACT US

WhatsApp: +91 7975864730
Support Hours: Monday to Saturday, 9 AM to 6 PM IST