Refund policy
Last updated: August 1, 2026
RETURN & REFUND POLICY
At Slash Club we take pride in the quality of our products. Please read our return and refund policy carefully before placing your order.
RETURN WINDOW
We offer a 7 day return window from the date of delivery. If 7 days have passed since you received your order we are unable to offer a return or refund.
To be eligible for a return your item must be:
- Unused and unworn
- Unwashed and in original condition
- With all original tags intact
- In original packaging
- Accompanied by proof of purchase or order confirmation
HOW TO INITIATE A RETURN
To start a return please contact us within 7 days of delivery:
WhatsApp: +91 79058 64730
Email: rahul.slashclub@gmail.com
Please include the following when contacting us:
- Your order number
- Reason for return
- Clear photos of the product
- Unboxing video if the product is damaged or defective
Items sent back without first contacting us and receiving return approval will not be accepted.
Once your return is approved we will arrange a reverse pickup from your delivery address. Please note that a custom return address is not possible as courier companies do not offer this option. All returns are shipped back to our fulfillment partner's facility.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded under any circumstances:
- Customized or personalized products including products with custom text, photos, or designs
- Products that have been used, washed, or damaged by the customer
- Products without original tags or packaging
- Sale items or products purchased during promotional offers
- Items damaged due to improper unboxing (scissors or sharp objects)
NO EXCHANGE POLICY
We do not offer exchanges at this time. If you ordered the wrong size or color please place a new order. Please check the size chart carefully before placing your order to avoid size related issues.
DAMAGED, DEFECTIVE OR WRONG PRODUCTS
If you receive a damaged, defective, misprinted, or wrong product please contact us immediately within 7 days of delivery with:
- Clear photos of the product showing the defect
- Unboxing video showing the damaged product and original packaging
- Photos of the outer packaging and courier cover
Please note that if an unboxing video is not available and we are unable to verify the damage or defect Slash Club and our fulfillment partner are not liable for refunds or replacements. We strongly recommend recording an unboxing video for every order.
Once approved a replacement will be shipped within 2-3 business days or a refund will be credited to your original payment method within 5-7 business days.
LOST IN TRANSIT
If your order is lost during shipping Slash Club will raise a complaint with the courier partner and process a full refund or replacement once the shipping status confirms the item is lost.
If your order has not been attempted for delivery within 15 days of dispatch please contact us immediately and we will either reproduce and reship your order or process a full refund.
COD ORDERS
For COD orders refunds will be processed via bank transfer or UPI to your provided account details. Please allow 5-7 business days for the refund to reflect.
UNDELIVERED AND RTO ORDERS
If our courier partner is unable to deliver your order after 3 delivery attempts the package will be returned to our fulfillment facility. Common reasons include incorrect address, customer not reachable, or refused delivery.
In such cases reshipping charges will apply and must be paid before we can reship your order. Please ensure your delivery address and phone number are correct when placing your order.
If a pin code becomes unserviceable after placing the order Slash Club is not responsible and no refund will be processed for this reason.
REFUNDS
Once your return is received and inspected we will notify you via WhatsApp or email within 2-3 business days on whether your return is approved or rejected.
If approved refunds will be processed as follows:
- Prepaid orders — refunded to your original payment method (UPI, card, net banking) within 5-7 business days
- COD orders — refunded via bank transfer or UPI within 5-7 business days after you share your bank details with us
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account. If more than 10 business days have passed since your refund was approved please contact us at rahul.slashclub@gmail.com.
SIZE DISCREPANCIES
Please note that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds. If you believe your product has a significant size discrepancy beyond this tolerance please contact us with product images and measurements and we will check with our production team.
IMPORTANT NOTES
- We ship within India only
- Returns are subject to quality inspection before approval
- Slash Club reserves the right to reject returns that do not meet the above conditions
- Slash Club is not responsible for returns lost in transit to our facility
CONTACT US
For any return or refund related queries please contact us:
Email: rahul.slashclub@gmail.com
WhatsApp: +91 79058 64730
Address: Shri Niketan, N0035, Daskhin Danria, Jhargram, West Bengal 721143, India
Support Hours: Monday to Saturday, 10 AM to 6 PM IST